Effective Date: 01/01/2024

At Allied Partnerships Australia (APAus), we are committed to ensuring our website remains secure, functional, and user-friendly. To achieve this, we periodically perform maintenance and updates. This policy outlines how we manage website maintenance and updates, and how these may impact our users.

1. Purpose of Maintenance and Updates

Maintenance and updates are essential to:

• Enhance website performance and functionality.

• Ensure security and protect user data from potential vulnerabilities.

• Add or improve features for better user experience.

• Comply with regulatory requirements or technological advancements.

2. Planned Maintenance

Where possible, APAus will notify users of planned maintenance in advance.

Key Information About Planned Maintenance:

• Maintenance schedules will be posted on our website or sent via email to registered users.

• Efforts will be made to schedule maintenance during non-peak hours to minimise disruption.

• During planned maintenance, access to certain features or the entire website may be temporarily unavailable.

Example Notification:
"We will be performing scheduled maintenance on [Date] from [Start Time] to [End Time]. During this time, the website may be unavailable. We apologise for any inconvenience and thank you for your understanding."

3. Unexpected Outages or Updates

Despite our efforts to plan maintenance, unexpected technical issues or urgent updates may occasionally disrupt access to the website.

Key Considerations for Unexpected Outages:

• APAus will work to resolve issues as quickly as possible.

• Updates regarding the status of unexpected outages will be communicated via alternative channels, such as email or social media, where feasible.

• Users are encouraged to report any accessibility issues to our support team.

4. Disclaimer for Disruptions

While APAus aims to provide uninterrupted access to our website, we cannot guarantee that it will always be available.

Disclaimer:

• APAus is not liable for any loss or inconvenience caused by planned or unexpected disruptions.

• Users are encouraged to save their work or transactions regularly to minimise potential data loss during outages.

5. User Responsibility

To ensure a seamless experience, we recommend users:

• Keep browsers and devices updated to the latest versions for optimal compatibility.

• Report any errors or issues to our support team promptly.

6. Changes to This Policy

APAus may update this policy as necessary to reflect changes in technology, legal requirements, or operational practices. Updates will be posted on this page with the "Effective Date" revised accordingly.

7. Contact Us

For questions, concerns, or to report issues regarding website maintenance or access, please contact us at:
Email: accounts@alliedpartnershipsaustralia.com.au
Phone: 0427789298

We appreciate your patience and understanding as we strive to provide the best online experience for all users.