Effective Date: 01/01/2024

Allied Partnerships Australia (APAus) is committed to delivering high-quality services and ensuring client satisfaction. However, due to the nature of our offerings, this Refund and Returns Policy sets strict guidelines for when and how refunds or returns may be issued. By engaging with our services or purchasing from us, you agree to the terms outlined below.

1. General Policy

Refunds or returns are not offered for:

• Change of mind.

• Failure to attend events, programs, or sessions.

• Dissatisfaction based on subjective preferences unless explicitly covered under this policy.

2. Refund Eligibility

Refunds will only be issued under the following circumstances:

1. Fault of APAus:

   • If an event, program, or service is cancelled by APAus without an adequate alternative or rescheduling.

   • If a technical issue on APAus's end prevents delivery of a service that cannot be rectified within a reasonable timeframe.

2. Legal Requirements:

   • Refunds will be provided in compliance with applicable Australian Consumer Law where services are proven to have significant faults or misrepresentations.

3. Specific Terms for Products and Services

1. Programs and Events:

   • Refund requests must be submitted in writing at least 14 days before the start date of any program or event. Requests submitted after this period will not be eligible.

   • Administrative fees (up to 20% of the total cost) may be deducted from any approved refund.

2. Digital Products and Resources:

   • Digital downloads, videos, or e-resources are non-refundable once accessed or downloaded, as these are considered final sales.

3. Memberships and Subscriptions:

   • Membership or subscription fees are non-refundable except in cases of proven fault on APAus's part (e.g., system errors preventing access).

   • Users may cancel subscriptions at any time, but no refunds will be provided for the remaining billing period.

4. Refund Request Process

1. How to Submit a Request:

   • Email: accounts@alliedpartnershipsaustralia.com.au

   • Subject line: "Refund Request - [Your Name/Order Number]"

   • Include:

     • Full name and contact details.

     • Date of purchase or event.

     • Detailed explanation of the reason for the refund request.

2. Evaluation Process:

   • APAus will acknowledge receipt of your request within 2 business days.

   • Requests will be assessed within 10 business days to determine eligibility.

   • You will be notified of the decision and, if approved, the refund method and timeframe.

3. Refund Methods:

   • Approved refunds will be issued to the original payment method within 14 business days after approval.

5. Non-Refundable Items and Services

Refunds will not be issued for:

• Services already rendered or partially delivered.

• Missed deadlines or delays caused by the client (e.g., late submissions, non-responsiveness).

• Errors resulting from incorrect user input (e.g., typographical errors in forms or registrations).

6. Returns Policy (Physical Products)

If APAus offers physical products (e.g., merchandise):

• Returns Eligibility: Products must be unused, undamaged, and returned in their original packaging within 7 days of receipt.

• Return Costs: Customers are responsible for all return shipping fees unless the product is defective.

7. Exclusions and Limitations

• APAus reserves the right to refuse refund or return requests that fall outside the terms of this policy.

• Refunds may not cover incidental costs incurred by the user (e.g., travel, accommodation, or third-party fees).

8. Australian Consumer Law Compliance

This policy is governed by Australian Consumer Law. Nothing in this policy excludes or overrides your rights under the law. For more information about your consumer rights, visit the Australian Competition and Consumer Commission (ACCC) website: https://www.accc.gov.au.

9. Contact Information

If you have questions about this policy or need assistance, please contact:
Email: accounts@alliedpartnershipsaustralia.com.au
Phone: 0427789298